Terms and Conditions

1. Motor Carrier Status

Arrowlink USA Inc. ("Carrier") acts as a motor carrier with respect to all shipments tendered to it. These Terms and Conditions apply to all transportation services performed by the Carrier, and to all shipments tendered to the Carrier by any shipper, consignee, broker, intermodal marketing company, forwarder, or other party engaging the Carrier's services.

2. Shipment Documents

All shipments tendered on shipping orders, memorandums, delivery orders or receipts, brokers notice of arrival, electronic data interchange or any other written or electronic medium, whether received in original form or by facsimile, shall be considered as a Bill of Lading, subject to the rules and regulations of the Uniform Straight Bill of Lading as published in the National Motor Freight Classification ICC NMFC 100 Series.

3. Limitations of Liability

All shipments are handled subject to these Terms and Conditions, in periodic Schedules and Circulars issued by the carrier or in individual transportation contracts, signed by an officer of the carrier. The carrier (Arrowlink USA Inc. or its agents) shall not be liable for any loss or damage thereto or delays caused by the Act of God, the public enemy, the authority of law, or the act or default of the shipper, consignee or owner or for natural shrinkage, or for country damage to cotton, or for the failure of temperature controlled or refrigerated equipment, or from riots or strikes or acts of civil disobedience or labor disturbances. The carrier does not provide equipment for the transportation of refrigerated or perishable commodities and the carrier assumes no responsibilities or liabilities, for any such equipment of others utilized, including maintenance. Except in cases of carrier’s negligence, the carrier or party in possession of all, or any of the property herein described, shall not be liable for delay or damages caused by highway obstruction, faulty or impassable highways, or lack of capacity of any highway, bridge or ferry, or for inadequate turning or parking areas for power units with trailers or containers at shipper’s or consignee’s facilities, and the burden to prove freedom from such negligence shall be on the carrier or the party in possession. Impractical Operations decisions impacting the safe pick up or delivery will be based upon the sole judgment of the power unit operator or driver. The carrier’s liability shall be that of warehouseman only, for loss, damage or delay caused by fire, vandalism, vehicular collision or mysterious disappearances occurring after the expiration of free time, if any allowed, or after notification of the arrival of the merchandise at destination has been duly sent or given. Property not removed by the party entitled to receive it within the free time, if any, allotted, after notice of the arrival of the property at destination, may be kept by the carrier in vessel, vehicle, container, trailer, depot, car, warehouse or place of business of the carrier, subject to prevailing warehouse charges, and to carrier’s responsibility as warehouseman, only.

In no event shall the carrier be liable for any indirect, incidental, special or consequential damages, including but not limited to lost profits, lost sales, loss of market, business interruption, or loss of goodwill, arising out of or relating to the transportation services, whether or not the carrier has been advised of the possibility of such damages.

4. Released Value

Unless otherwise specifically provided in individual transportation contracts, signed by an officer of the carrier prior to shipment, the party engaging carrier accepts that all shipments are received with an agreed limitation of liability, under all circumstances, (except as otherwise provided) for Arrowlink USA Inc., or the party in possession of the property, for a maximum value of $100,000 per shipment. The party engaging carrier agrees to a released value of the cargo tendered equal to its actual cost, not to exceed $100,000 per shipment. Shipments with a declared value in excess of $100,000 will be accepted subject to an additional charge of 50 cents per $100.00 of declared value in excess of $100,000, in addition to all other applicable charges. The party tendering the cargo to the carrier is deemed to have agreed to the release value set forth herein, for itself and for all other parties under which the transportation service is undertaken.

The shipper may request full-value liability coverage, in writing, prior to tender of the shipment; such coverage, if agreed by the carrier in writing, will be subject to additional charges as quoted.

5. Indemnification – Resolution of Disputes

The party tendering the cargo agrees to indemnity the carrier and hold the carrier harmless for any claims for cargo loss or damages, delays or lost sales, equipment repairs, per diem, detention or other tortious actions brought on by any other party claiming a beneficial interest in the cargo tendered, or relating to the transportation equipment or terminal facilities utilized, and the cost of any claims, suits, actions or causes of action, including reasonable attorney’s fees incurred by the carrier, in its defense or in exercising such exclusion of liability or litigating any actions by any other parties connected with the shipment, equipment or terminal facilities utilized; provided, however, that this indemnification shall not apply to the extent such claims, losses or damages are caused by the carrier’s own negligence or willful misconduct. All transactions covered by these Terms and Conditions, and/or other contracts with Arrowlink USA Inc., shall be governed by the laws of the State of California and all disputes will be resolved by either law suit or binding arbitration in Los Angeles County, California. In the event of any suit, action, claim or proceeding arising under this contract commenced by any party hereto in any court of competent jurisdiction, or any arbitration proceeding, the prevailing party shall be entitled to receive from the other party, in addition to any other relief granted, reasonable attorney’s fees and court costs incurred. In the event of any collections endeavors for any charges pertaining to this shipment, all costs incurred by the carrier, including but not limited to collections agents, court costs and reasonable attorney’s fees, will be paid to the carrier by the party engaging the carrier’s services.

6. Filing of Claims – Equipment Charges

(a) Claims for loss, damage, injury or delay to cargo must be filed in writing with the carrier within nine (9) months from the date of delivery of the cargo, or the date on which the cargo should have been delivered, and any civil action against the carrier must be brought within two (2) years from the date the carrier gives written notice of disallowance of the claim, or any part thereof, in accordance with 49 U.S.C. § 14706. Nothing in these Terms and Conditions shall be construed to shorten the minimum claim-filing or suit-filing periods provided by applicable federal law.

(b) Disputes relating to freight charges, invoices or other billing matters must be presented in writing by the party engaging the carrier within a reasonable time, and in no event longer than sixty (60) days after the date of the applicable invoice.

(c) Any neutral “pool” chassis leasing charges and/or equipment per diem charges, equipment repair bills, demurrage, storage, or other terminal or facility charges assessed by ocean or rail carriers (or their terminal operators), beyond the reasonable control of the carrier, will be for the account of the party engaging the carrier.

7. Store Door Delivery

Shipments moving on through intermodal Bills of Lading issued by maritime carriers or other third parties, commonly known as Store Door Delivery, may only have a portion of the actual charges incurred covered by the through intermodal rates offered by such carriers or intermediaries. The shipper or consignee or other party requiring the transportation services of Arrowlink USA Inc. will be responsible for all charges incurred on the Store Door movements that have not been compensated to Arrowlink USA Inc. by the maritime carriers or other through Bill of Lading intermediaries involved. Such uncompensated Store Door charges that shippers or consignees will be responsible for may include (but are not limited to) trucking rate differentials, waiting time, driver unloading or loading, stop off charges, chassis returns, yard storage, trip permits, placard removal or other ancillary charges.

8. Notice to Customers

The party engaging the carrier (or the “shipper” “consignee” “broker” “Intermodal Marketing Company” or “Forwarder”) is advised that you are receiving a use-controlled container or trailer with limited “free time.” You must accept delivery within 48 hours and release back to the carrier within 48 hours if you are to avoid additional charges. Where trucking companies are required to incur liability for rail and steamship charges on your behalf, the carrier is permitted to recover these charges from you pursuant to California Civil Code Sec. 2197. You may request carrier’s dispatch operations to have the driver stay with the load and will have to pay for any time in excess of the allotted amount. Signature of your company representative on this receipt verifies: the time and date of the trailer/container receipt; its good condition and seal intact; driver’s time of arrival and departure and acknowledges liability for all trucking and associated charges and your responsibility to protect the trailer/container from loss or damage and to return it to us upon demand, reasonable wear and tear excepted. Failure to pay billed charges will result in a lien on shipments including the costs of storage and appropriate security pursuant to California Civil Code Sec.3051.5.

9. C.O.D. or Cash Collect Shipment

Arrowlink USA Inc. shall use reasonable care regarding written instructions relating to “Cash/Collect” on “Deliver (C.O.D.)” shipment, bank drafts, cashier’s and/or certified checks, letter(s) of credit and other similar payment documents and/or instructions regarding collecting of monies but shall have not liability if the bank or consignee refuses to pay for the shipment.

10. Costs of Collection

In any dispute involving monies owed to Arrowlink USA Inc., the company shall be entitled to all costs of collection, including reasonable attorney’s fee and interest at 15% per annum or the highest rate allowed by law, whichever is less, unless a lower amount is agreed by Arrowlink USA Inc.

11. General Lien and Right to Sell Customer’s Property

(a) Company shall have a general and continuing lien on any and all property of Customer coming into Company’s actual or constructive possession or control for monies owed to Company with regard to the shipment on which the lien is claimed, a prior shipment(s) and/or both; (b) Company shall provide written notice to Customer of its intent to exercise such lien, the exact amount of monies due and owing, as well as any on-going storage or other charges; Customer shall notify all parties having an interest in its shipment(s) of Company’s rights and/or the exercise of such lien. (c) Unless, within thirty days of receiving notice of receiving notice of lien, Customer posts cash or letter of credit at sight, or, if the amount due is in dispute, and acceptable bond equal to 110% of the value of the total amount due, in favor of Company, guaranteeing payment of the monies owed, plus all storage charges accrued or to be accrued, Company shall have the right to sell such shipment(s) at public or private sale or auction and any net proceeds remaining thereafter shall be refunded to Customer.

12. Hazardous Materials

Shipments containing hazardous materials, dangerous goods, or regulated substances will only be accepted when declared in writing to the carrier prior to tender, including proper classification, packaging, marking, labeling, and shipping papers in compliance with all applicable federal and state regulations. The party tendering the shipment shall be solely responsible for any loss, damage, fine, penalty, or expense arising from failure to declare, or from inaccurate or incomplete declaration of, hazardous materials.

13. General Provisions

(a) If any provision of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. (b) These Terms and Conditions, together with any individual transportation contract signed by an officer of the carrier, constitute the entire agreement between the parties with respect to the transportation services and supersede all prior or contemporaneous understandings. (c) The carrier may update these Terms and Conditions from time to time; the version posted at www.arrowlink.us/terms-and-conditions.html at the time a shipment is tendered shall apply to that shipment. (d) Notices and communications may be given electronically, and email notices shall be deemed effective upon transmission to the email address on record for the receiving party.